Policies and Procedures
Policies and Procedures
Updated July 2011
The National Association of Mortgage Fiduciaries is a division of CE Forward, Inc.
We are located at 19021 Dellwood Dr, Edmonds, WA 98026
Executive Director: Jillayne Schlicke
Our Course Provider Number is: CP-0001
You may contact Ms. Schlicke at 206-931-2241 or jillayne@mortgagefiduciaries.com
NAMF is a WA DFI-Approved Professional Organization and Course Provider
NAMF is an NMLS approved Course Provider 1400068
Course List
Our course list includes the following classes:
20 Hour SAFE Comprehensive Pre-Licensing and Exam Prep C-1167
2 Hour PE Washington State Law C-1142
8 Hour SAFE Comprehensive Continuing Education C-2146
1 Hour WA SAFE: Washington State Law Continuing Education C-2089
Course Requirements
To complete your course and receive continuing education credit you must complete the registration form including your signature, attend the whole class, and pay the required tuition before the class begins. There is no auditing of any course. A student that attends a course must pay the required fee.
Admission
All courses are open to all persons whether or not they are licensed loan originators. NAMF will not deny admission, base course fees, or base standards for successful completion of a course on a student’s race, color, sex, religion, national origin, handicap, familial status, age, or sexual orientation. This professional association will operate in compliance with all local, state and federal anti-discrimination laws. Once a student pre-registers for the course and receives a confirmation of the date and the time and the location of the course, the student is thereby admitted to the course subject to all other course requirements as outlined above.
Students with Special Needs
Notification to NAMF of any and all types of personal needs involving physical, emotional, and learning difficulties and/or needs related to the Americans with Disabilities Act is the sole responsibility of the student. While all reasonable efforts will be made to accommodate individual needs, it is conceivable that some conditions and circumstances are beyond our ability.
Illness
If you are sick, everyone in the classroom will very much appreciate it if you stay home and take care of yourself because we do not want what you have. We reward you for making this decision by allowing you to attend class on a different day at no additional charge. Please send us an email and let us know the date of the original class and the new class date. Thank you!!
Causes for Dismissal or Preclusion
An NAMF instructor, administrator, or a consultant hired on behalf of NAMF may preclude or dismiss a student from the classroom if a student may affect or is affecting the integrity of the learning environment. Conditions for readmission are based on the mutual agreement of the instructor, student and the school administrator.
Refunds
Once any class has begun, no refunds or credits will be provided. If a student is unable to attend a course and has already prepaid for registration, NAMF will provide a credit to attend a similar course with the same number of clock hours. The credit will be valid for up to 12 months after the date of the originally-scheduled course. Requests for credit must be made in writing and must include the student’s name, company name, business and home address, phone number, and email address. These requests must be made 3 days before the date of the class. To use the credit, the student must contact NAMF in writing at least 3 business days before the date of the class for which they want to use the credit. If, for any reason, NAMF cancels a course, NAMF will refund any pre-paid course registrations within 30 days of the date of the cancelled course. Half-credit refund may be offered for students cancelling at least 7 days before the date of the course.
Inclement Weather
If the location where we’ll be holding class is closed or plans on opening late OR closes early, we will have no choice but to follow their lead. Please check the schedule page for updates, or phone 206-931-2241. In the event of a closure, we will post an update on the voicemail system. If you cannot make it to the class due to inclement weather where you live, you will be granted a credit voucher to be used for attendance at a later class date. No refunds are given due to inclement weather or natural disasters beyond our control.
Course Materials
Students may receive a workbook, handouts, and other materials as a part of the course. Unless otherwise stated, the course materials are the property of NAMF and are not to be reprinted or distributed without permission. Only paid students are to receive course materials. NAMF does not allow any student to audit a class or materials to be distributed to anyone other than paid students or NAMF student teachers in training.
Electronic Devices
There will be no use of electronic devices of any kind while class is in session. All cell phones and personal digital assistants are to be turned off or on vibrate mode, all Bluetooth earpieces are to be turned off and put away. Students are not allowed to use laptops while class is in session with the exception of a technology topic that requires the use of a computer. There will be no recording devices of any kind allowed while class is in session.
Certificates of Completion and Record Retention
Certificates of completion will be handed to the student upon completion of the course and upon receipt of full tuition. Students will be required to sign in at the beginning of class and sign out at the end of class. Distributed certificates will be logged in on the sign in/sign out registration sheet. NAMF will maintain student attendance records for 5 years as required. If a student leaves class early, arrives late, or leaves the classroom for an extended period of time, he or she will not receive a certificate of completion. NAMF will upload your attendance into the NMLS system as required by NMLS.
Record Retrieval and Certificate Re-issuance Fee
“Record Retrieval” includes time spent reviewing any former student’s attendance in a past class. This includes but is not limited to the re-issuance of a certificate of completion. Such service will be charged $100 and payment is required prior to re-issuance. A request for record retrieval and/or certificate re-issuance must be made in writing noting the date, month, year, location, and course name and must include the student’s mailing address. Reissued certificates will be mailed by U.S. post, within 30 days of the date of receipt of the written request. If we do not find a record of your attendance THERE ARE NO REFUNDS of the $100 fee.
NSF Checks
In the event that you pay with a check and it is returned from your bank for “not sufficient funds” we charge a $50 NSF fee to reprocess payment for class registration. In addition, we will not be able to confirm your attendance with your regulator for your class until you have paid for attending the class. Subsequently, due to the time limit NAMF has to upload your attendance into the NMLS system we no longer accept checks at the door from loan originators. We will accept cashier’s checks, money orders and cash at the door only. Credit cards must be processed online at least one day prior to the start of class
Group Discounts and Special Promotions
At times, NAMF may offer group discounts and special promotions which may or may not appear on the website. These discounts are only available at the time of purchase and are not retroactive after a student has paid for the course or product. There are no refunds to match a group discount or special promotion after the time of purchase or after the conclusion of the class.
Privacy Policy
This privacy notice discloses the privacy practices for mortgagefiduciaries.com The notice applies solely to information collected by this website. It will tell you:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We have access only to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (for example, to ship an order).
Unless you ask us not to, we may contact you in the future via email to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. Contact us via the email address or phone number given on our website to do any of the following:
- Find out what data we have about you, if any.
- Change or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information (such as credit card data) via our website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
